Frequently Asked Questions
Everything you need to know about your alternative footwear journey.
How do I know which size to order?
Most Demonia styles are offered in U.S. Men's or Women's whole sizes. We recommend measuring your foot and referring to our specific size chart on each product page. If you are a half size, we generally suggest sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, we ship our alternative footwear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on unworn merchandise in its original packaging within 30 days of delivery. Items must show no signs of outdoor wear or damage to be eligible for a full refund or exchange.
Are Demonia shoes vegan-friendly?
A vast majority of our collection is crafted from high-quality synthetic materials, including vegan leathers, suedes, and velvets. Please check the 'Materials' section on the individual product page to confirm if a specific style is 100% vegan.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's progress in real-time.
How should I care for my platform boots?
To maintain your boots, wipe them down with a damp cloth after use to remove dirt. For synthetic leathers, a mild soap solution can be used. Avoid extreme heat and store them in a cool, dry place to preserve the integrity of the platform soles.